Terms & Conditions
TERMS & CONDITIONS:
Please ensure you read the following terms and conditions carefully before completing your booking with Llandyfan Camping.
Introduction:
These Terms and Conditions govern all bookings, stays, visits and use of facilities at Llandyfan Camping and Fishing Lake. By making a booking, entering the site, purchasing a membership, fishing permit or other service, you agree to be bound by these Terms. These Terms are intended to comply with the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, UK GDPR and other applicable laws of England and Wales.
Definitions:
Definitions for Campsite, Fishing Lake, Guest, Booking, Party, Pitch, Accommodation, Deposit, Arrival Date and Departure Date apply throughout these Terms.
Booking and Formation of Contract:
For our campsite, booking becomes binding only when accepted by us and the required payment has been received. We reserve the right to refuse any booking. Persons under 18 may not make bookings.
For our fishing lake, no prebooking required. The swims cannot be reserved and are on a first come first serve basis. Please call ahead of arrival to check availability.
If you cannot visit due to you, or someone in your party, becoming ill, we ask that you postpone your booking and transfer the non-refundable deposit to a later in the season or the following year.
Please book in advance via email or WhatsApp to avoid disappointment, particularly during school holidays or bank holidays. At the time of booking full contact details are required and a deposit payment must be received in full by credit/debit card or cash. By booking you give permission for your contact details to be retained on our computer system.
A maximum group booking of 2 pitches is permitted (although exceptions may be made for Duke of Edinburgh bookings or similar, please email info@llandyfancamping.com to inquire about group bookings). We do not accept large single-sex groups (stag or hen parties). We will endeavor to accommodate clients that are booked in as a group in adjoining pitches on the campsite but we must emphasise that we cannot guarantee it and it is not always possible, particularly when bookings are for bank holidays or during school holidays.
Prices and Payments:
All prices are stated in pounds sterling and include VAT where applicable. Bookings within 7 days of arrival, or total £30 and under, require full payment at booking. Bookings made more than 7 days before arrival, or total over £30, require a 50% deposit and full balance no later than 7 days before arrival. Failure to pay may result in cancellation.
Guest Cancellations
Deposits are non-refundable and the deposit might represent the full fee for your stay. Where at least 7 days’ written notice is provided, a deposit may be transferred once to an alternative date within 12 months, subject to availability. Cancellations within 7 days of arrival are not transferable. Where full payment has been made, any refundable balance will be returned after deduction of the deposit. Refunds cannot be made for any amendments made to the booking on arrival or during your stay.
You should notify us of any amendments to your confirmed booking by telephone or in writing (by email to info@llandyfancamping.com or WhatsApp 07398 089685) as soon as possible. Amendments are subject to availability and our cancellation policy (see above).
Your camping balance is due 7 days prior to arrival (14 days prior to arrival for glamping accommodation bookings). Failure to pay a deposit at least 7 days prior to arrival will result in termination the booking and it will be cancelled. We do not issue cancellation notices in such cases. A new booking and deposit will be required should you wish to re-book. Failure to pay your camping balance at least 7 days prior to arrival will result in your booking being cancelled. We will notify you of this cancellation via email.
Failure to arrive without prior notification within our Cancellation Policy (above) will receive no transfer or refund. If a pitch has been booked for more than one night and if no notification is given resulting in the pitch failing to be occupied by 6.00pm on the day following the day of expected arrival, we reserve the right to re-let the pitch with payment forfeited.
Fishing memberships are personal, non-transferable and non-refundable unless required by law.
Cancellations by Us
We may cancel where circumstances beyond our control prevent operation of the site. We may offer alternative dates, credit or a refund. Nothing affects your statutory rights.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party, or to campsite or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the campsite. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.
Extended Stays:
Extensions can be arranged, subject to availability and possible relocation, although there is no guarantee that pitches can be extended beyond the date booked. If you wish to extend your stay, please check with staff as soon as possible once you arrive.
Bank Holidays:
There is a minimum stay of 3 nights over bank holidays. If this creates any specific difficulties, please email us as soon as possible at info@llandyfancamping.com.
Seasonal Pitches:
Once you have been allocated your pitch, it is your responsibility to maintain it and to keep it tidy and in-keeping with the campsite. This includes cutting or strimming the grass within your pitch. You must get prior permission to install any fencing, awnings or other larger property. In these cases a deposit is required before installation, which will be refunded once you have vacated the pitch and have returned it to its original state.
Arrival / Departures:
Your arrival is welcome from 2pm onwards, your pitch or accommodation may not be available if you arrive early. On arrival, please make yourself known to staff where you will be asked to confirm your booking details and pay any remainder balance or additional fees that might apply (for example if you have brought more than one car, a fee will apply).
We are on site most of the time, however if we are not please call us.
Only guests declared on the booking may stay unless approved by management.
Departure is by 10:30am unless otherwise agreed. Late departures may incur additional charges.
Our fishing lake is open Monday–Sunday, 7am to 8pm April to October / 8am to dusk November to March. We are closed 23rd December to 3rd January.
The lake may sometimes be closed on other occasions, therefore to avoid disappointment please telephone us to check before arriving.
Pitch Allocation:
Pitch requests are not guaranteed.
We currently do not have set pitches on the camping field and you can choose where you camp. Please be respectful to other visitors and We may relocate guests where operationally necessary.
However the hard standing pitches are allocated according to the specified requirements made at the time of booking. On arrive you will need to enquire as to which pith you have bee allocated.
If a pitch is unsuitable due to inaccurate information provided by a guest, refunds may not be available.
Awnings:
A number of our pitches can accommodate awnings, but if you have not stated on the booking form that you require an awning, you may not be able to fit one on the pitch we allocate you. Therefore, please ensure you have contacted us via email at info@llandyfancamping.com if you did not state this on your booking form but require an awning, so we can ensure you have a suitable pitch. Llandyfan Camping can not be held responsible or issue refunds if you are booked on an unsuitable pitch and unable to erect your awning if we have not been notified of the awning at least a week prior to your arrival.
Pitch size:
Llandyfan Camping’s pitches vary in size, therefore if you are bringing a large tent or motorhome/caravan (over 5m) you must notify us at the time of booking so we can allocate you an appropriate pitch (there is a text box on the booking form to provide us with your tent or camping vehicle dimensions). Llandyfan Camping can not be held responsible or issue refunds if you are booked on an unsuitable pitch (and unable to fit your tent or vehicle) if we have not been notified of the it’s at least a week prior to your arrival.
Pitches are limited to an additional ‘pop-up’ tent or small gazebo. These must be no larger than a two-man tent or a Gazebo of 2m x 2m and no more than one per pitch (there is a small charge for this). You must notify us if you are bringing an additional ‘pop-up’ tent or gazebo so we can allocate you a suitable pitch.
Vehicles and Parking:
Only one car is guaranteed a space alongside each pitch and please note that during adverse weather conditions we might ask you to relocate all cars to an alternative parking area. Extra vehicles will be accommodated where possible and at an additional charge. Commercial vehicles are only permitted on site at the complete discretion of the site owners.
Please be aware that there may be children playing on the campsite so a strict speed limit of 5 miles per hour should be adhered to at all times.
For our fishing lake, parking is free for paying customers and cars are to be parked in the car park at the entrance, they are not permitted in the campsite or around the lake.
Vehicles remain at owners’ risk.
Fires / BBQ’s ‘/ Firepits:
Only our firepits to be used and these must be put onto the slab provided to protect the grass.
Open camp fires and your own firepits are not permitted on the campsite under any circumstances.
Free standing BBQ’s are allowed but MUST be off the ground at least 50cm and at least 5m away from any tents or structures.
Disposable BBQ’s can be used with appropriate stands but must not be placed directly on the grass or benches. If you do not have a stand, please request bricks and a slab from staff to put your disposable BBQ onto.
By booking with us, you are agreeing to these Terms and Conditions you agree to read our ‘BBQ and Fire pit Safety on the Campsite’ information is stated below and a copy can be emailed to you in advance on request. It is also always on display on the notice board outside the shower/toilet facilities.
The following Terms and Conditions also apply to BBQs and our Fire pits:
Site the fire pit or BBQ outside and away from overhanging branches.
Clear a meter area around the fire pit or BBQ removing anything that could catch fire.
Leave wood or coals upwind and away from the fire.
If using a match, throw it into the fire after lighting.
Never leave the fire pit or BBQ unattended; an adult should supervise the fire pit or BBQ at all times.
Be aware of the nearest sand buckets. There is one available by each fire extinguisher.
Never put anything but wood or charcoals into the fire.
Ash must not be tipped onto the floor anywhere on site and it must be cold before moving and disposing into our ash bin.
No Fireworks to be set off at any time on any part of the site.
For our fishing lake: No fire pits, BBQs or open fires allowed around the lake at any time under any circumstances.
Conduct and Behaviour :
Guests must behave responsibly, respectfully and must comply with our general terms & conditions. We may require any person to leave immediately where conduct causes nuisance, danger, distress, damage, illegal activity or significant disruption. No refund will be payable where removal results from breach of these Terms.
Llandyfan Camping reserves the right to refuse access to customers who have previously breached Campsite rules, have been asked to vacate the Campsite, are using caravans for residential or employment purposes or who have previously been refused access to the Campsite.
If you or a member of your party tampers with, causes damage or sets off a fire extinguisher without appropriate reason, a charge of £80.00 per fire extinguisher will be charged.
Alcohol: Please drink responsibility.
Drugs are not permitted on site and if you are in breach of this rule, you will be asked to leave. In these instances, no refunds will be given.
Noice Policy
Quiet hours apply between 11:00pm and 8:00am. Excessive noise, amplified music and persistent disturbance are prohibited. This applies to the fishing lake too.
Electric Hookups:
Guests must use suitable tested equipment. We may disconnect unsafe equipment.
The majority of the electric hook-up points at Llandyfan Camping are 10amp. The hookup points require you to turn a switch on once you plug in your cable, then turn the switch off before you unplug your cable.
We recommend you book to avoid disappointment and we will notify you if it is available when we confirm your booking. You must only use one appliance at a time while using a hook-up point.
Electric kettles not permitted, gas only.
Electric heaters not permitted.
Charging of electric cars from the electric hook up points is prohibited, only permitted from the metered car charging point.
Generators:
Use of your own generators is not permitted at any time.
Water and Utilities:
The site operates using private water infrastructure. Temporary interruptions may occur. Water is to be used sparingly by everyone and you are to alert staff if the water pressure drops or stops. Reasonable efforts will be made to restore services as quickly as possible.
If we completely run out of water, the shower, toilet and washing up facilities may be closed until the wells have refilled. You can purchase water from shops nearby and if you chose to end your stay early, no refunds will be given.
Grey Water and Elsan Emptying:
There is a disposal point located at the side of the shower/toilet block. Green chemical fluid only is allowed as it goes into our septic tank. Under no circumstances is blue or pink chemical permitted to be emptied on site and will incur a fine for damage to septic tank. A fine of £365.00 for draining of the tank must be paid immediately.
Children:
Children must be supervised at all times around the campsite. Parents and guardians remain responsible for safety, behaviour and compliance with site rules.
Play prohibited around the fishing lake area, in the amenity block and in the associated facilities.
At quiet times, it may be possible for children to use vacant pitches for play but this cannot be guaranteed.
Dogs and Animals:
Dogs must remain under control and on leads at all times while on site. Owners must clear waste and prevent nuisance. Damage or injury caused by animals remains the owner’s responsibility.
Measures must be taken by owners to prevent their dogs from recurrent barking.
Management reserve the right to refuse admission or evict a party if they are unable to keep their dog under control.
If your dog injures or kills a chicken, duck or goose, a charge of £70.00 per bird harmed to be paid immediately.
Our Website/Facebook page:
To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the campsite or the attraction concerned.
We endeavour to ensure the information contained within this website is as accurate as possible, but there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.
Llandyfan Camping cannot be held responsible for the accuracy, content, or availability of information about the campsite or our organisation that may be found on third party websites.
Fishing Lake Rules:
All anglers must comply with published fishery rules:
No barbed hooks, lure fishing or braided mainline.
No Fixed Leads.
Minimum 12” rig tubing when carp fishing.
You must unhook with a landing mat/cradle.
All fish must be landed with the aid of a net (minimum 36 inches).
Nets must be dipped including stink bags on arrival in the buckets on site.
Every fish must be treated with care. Try and unhook in the water/net wherever possible and then returned quickly and gently to the lake using a landing net. Do not hold or carry a fish above knee height as dropping a fish can damage it.
Two rods maximum to be used at one time.
Rods must not be left unattended (you may lose your rod and we may lose a fish).
Rod alarms must be set to low volume (if being used).
Fishing must only be from the available swims.
Keep nets are not allowed under any circumstances.
Cars to be parked in the parking area at the entrance, they are not permitted around the lake.
Please take your litter home with you and check you haven’t left anything behind, repeat offenders to this rule will be banned.
No fires or barbecues around the lake.
All anglers fish at their own risk.
All anglers must carry a valid Rod License.
All children under the age of sixteen must be accompanied by a paying adult who is a competent angler.
Memberships are non-transferable.
Staff will be around and may request to check your equipment for safety and rule compliance. Upon request you are required to reel in for the check.
Management reserve the right to refuse admission or evict anyone breaking the rules, causing a disturbance, drunkenness or damage. In this instance no refunds will be given.
Health and Safety:
Guests must comply with all health and safety instructions. Emergency equipment must not be tampered with except in genuine emergencies. Charges may be imposed for misuse where proportionate to actual losses incurred.
Damage and Additional Costs:
Guests are liable for damage, loss, extraordinary cleaning costs and other losses caused by them, their visitors, children or animals. Charges will be reasonable and reflect actual loss or cost.
Liability:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be excluded. Subject to that, our liability shall be limited to foreseeable losses directly arising from breach of contract or negligence. We are not liable for indirect or consequential losses, loss of enjoyment unrelated to breach, business losses or losses arising from guest negligence.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the campsite owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
Property and Security
Guests are responsible for securing their belongings. While reasonable care is taken, personal property remains at the owner’s risk except where loss is caused by our negligence.
Insurance:
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and to cover you against any injury or damage your vehicle could cause to third-parties or third-party property and for the duration of your stay. We do not offer cancellation insurance.
Accessibility and Medical Conditions:
Guests are encouraged to notify us of accessibility requirements or medical needs before arrival. We will make reasonable efforts to accommodate requirements where practicable.
If details are not provided to us at the time of booking, the campsite reserves the right as a last resort to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
Force Majeure:
We shall not be liable for failure or delay caused by events beyond reasonable control including (but are not limited to) severe weather, flood, fire, epidemic, pandemic, industrial action, war, terrorism, utility failure or governmental action.
Complaints Procedure:
Concerns should be raised promptly during the stay to allow an opportunity to investigate and resolve matters. Written complaints should be submitted within a reasonable period after departure.
Data Protection and Privacy:
Personal information will be processed in accordance with UK data protection legislation and our Privacy Notice. Information may be used to administer bookings, provide services, comply with legal obligations and send marketing communications where consent or another lawful basis exists. If you do not wish to receive any communication from Llandyfan Camping, please email us at info@llandyfancamping.com.
We do not send unsolicited email communications and we do not sell, exchange or trade email addresses to or with third parties.
Photography and Marketing:
We may occasionally capture general site imagery. Guests who do not wish to appear in promotional material should notify management. No identifiable image of a child will be used without appropriate consent.
Website Accuracy:
Information is provided in good faith but may change. Guests should verify material information before travel.
Variation of Terms:
We may amend these Terms from time to time. The version in force at the date of booking will generally apply to that booking unless changes are required by law or for safety reasons.
Governing Law and Jurisdiction:
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales except where consumer law provides otherwise.
Operational Rules:
Guests must follow all instructions issued by management. Site notices form part of these Terms. Rules relating to waste disposal, fire safety, vehicle movements, fishing welfare, hygiene, use of facilities, respect for neighbouring guests, environmental protection, and lawful conduct apply at all times. Repeated or serious breaches may result in removal from the site without refund.